Bungie no longer responds to ban/restriction posts in the forums since they implemented the appeal form. If you've submitted an appeal form then you have done all you can do.
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Awesome how bungie hands out permanent bans for temporary issues, it doesn’t make any sense and the issue will never happen again and I got no benefit from the problem so I just want and employee at bungie to see my situation and really tell me why I got a permanent restriction for such a small offense. I can’t even fully enjoy the game I PAY for when I’ve never cheated or anything like that. I don’t care if I get no answer 500 times I need to do everything to get someone at bungie to see what’s going on. I want to play gambit and crucible ESPECIALLY when I preorder the 99 dollar versions of all the dlc etc and paid 60 dollars for the base game on launch