It is a known issue and is on the tracker.
"We are investigating an issue where upgrading to the Magnificent Solstice armor downgrades its Power to 1100. Players should not masterwork their Solstice armor until it is fully upgraded, or the masterworked status will be lost."
Your role as a moderator enables you immediately ban this user from messaging (bypassing the report queue) if you select a punishment.
7 Day Ban
7 Day Ban
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