I was just trying to help my friend get this triumph done too and he’s encountering the same issue. You’re not alone!
English
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Hi, thank you for your encouragement! :D Someone told me to wait for the weekly reset because you have to wait one week (until the next weekly reset) to get the new triumph (and make the scans for it) after you've solved the "figments of an answer" triumph. Maybe this note can help your friend, if he had done (and redeemed) the triumph only this week.