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12/19/2020 5:00:55 PM
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Randomly Banned

So about two weeks ago, I was doing my daily quests on Europa when I was suddenly kicked offline. I figured it was the usual error codes everyone gets. But when I tried to log back in, I get notified that I was banned. Confused, I emailed support and went to the link the popup provided. [url]https://www.bungie.net/en/Help/Article/11929[/url] As stated in the article, bans are issued for: [b]Poor Connection Quality[/b] (not my fault Bungie, it is your servers, ask the thousands of people who get the network error code after every season update) [b]Frequent Quitting or Removal[/b] (I try my best to finish activities no matter how many times I die) [b]Third-Party PC Applications[/b] (A.K.A. cheating, which I was not, hell I don't even know how you could) [b]Code of Conduct or License Agreement Violation[/b] (same as above, again which I was not) The only programs I had running at the time was Destiny 2, Steam, Microsoft Edge (had YouTube running on my second monitor while I was gaming), my VPN, and the usual gamer programs (Razer Synapse, MSI Afterburner, Nvidia Experience). And no before anyone says it, it wasn't my VPN. I had them for over 6 years and been using them the whole time I been playing Destiny 1 and 2 and among other online games. None of these I believe violate the ToS, so then why was I banned? If it is because of Network Issues that is 100% not fair because the errors are on Bungie's end. Since then, I received no response from customer support. I really don't want to be "that guy" but this has become frustrating how Bungie is treating their paying customers and longtime Bungie fans (anyone else miss the good old Halo 1 on Xbox days with rocket launchers vs Banshees). I mean I pay for the Beyond Light DLC, play for about 3-ish weeks then get randomly perma-banned (FYI on my account with over 1300+ hours of playtime on Steam). Talk about "who is the one actually cheating here?" Anyways I digress, any help would be much appreciated.
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#Help #Banned

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  • Hi there! The #Help forums are not able to assist with appeals of restrictions or bans. However, there is a process in place for you to appeal your ban or restriction. [u]Please review the [b]Contact Form: Appeal Ban or Restriction article [/b][url=https://www.bungie.net/en/Help/Troubleshoot?oid=48629]found here.[/url][/u] Please note that, as mentioned in the article, there is no guarantee for a response, nor is there a guarantee that your ban or restriction will be overturned. [u]For more information on Bungie's policy regarding bans and restrictions, [url=https://www.bungie.net/en/Help/Article/11929]please review the policy here[/url].[/u]

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