Bungie is currently tracking this issue. There have been quite a few other reports on the forum, so there does appear to be an issue. When there's a fix, you'll be able to continue the quest. Unfortunately, until a fix is put in place, you won't be able to, so hold onto the quest until then.
Your role as a moderator enables you immediately ban this user from messaging (bypassing the report queue) if you select a punishment.
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