Hi there,
Thanks for your report. We recommend clearing your download cache, you can find steps to do so here:
https://support.steampowered.com/kb_article.php?ref=3134-TIAL-4638
English
-
Thanks for the help, but still no luck. I had the game installed under the Blizzard Launcher originally, uninstalled and installed the Steam version. Is it possible there's some leftover data that's interfering with it or something?
-
Hi again, we recommend uninstalling and reinstalling the game and seeing if the visuals improve.
-
Just wanted to say this is now fixed. I went to merge my XBO account and noticed that my Steam account wasn't authenticated for cross-save (which I've now done), which is strange considering I could still log in and play those characters, just couldn't see the character model in the equipment menu. I merged the accounts and kept the XBO characters, and the problem is gone now. I'm not sure what exactly fixed it, but clearly this was an account issue. Just wanted to update the thread in case anyone with the same problem comes across it.
-
Thanks for the quick response, I uninstalled completely, rebooted and then downloaded it from scratch, but I'm still having the exact same issue. Everything else in the game runs absolutely fine. Someone with the same exact problem: https://www.reddit.com/r/destiny2/comments/ddrs92/character_model_not_loading_in_inventory_screen/