Hi there, This is an issue Bungie is aware of, but they have also provided a solution: [quote]XBOX players who pre-ordered Destiny 2: Beyond Light need to highlight D2 on the Dashboard, click "Manage game & add-ons" and install the Beyond Light items in the "Ready to install" area. Then, relaunch D2 and view the Cryptarch's inventory in the Tower to claim the pre-order items.[/quote] [url]https://www.bungie.net/en/Help/Article/48179[/url] Hope this helps!