I am trying to use my xbox account on PC, but in order for me to do this I need my xbox silver balance to be at 0. Currently it is at -1k. I don't have access to my xbox so I can't buy the silver. I tried buying the silver from the xbox web app and it said confirmed but when the go to the cross save link it still tells me its at -1k silver. I have tried buying more silver but nothing is happening. Any ideas where to go from here?
You need to be signed into the game to redeem the silver you purchased.
In game currencies and other consumable purchases are treated as DLC licenses. You need to be logged into the game for it to be completely redeemed on your account.