Hello there, Thank you very much for reaching out to us. I'm sorry to hear that you are having issues accessing the dungeon. To confirm, are you unable to launch the dungeon from the map without the quest? If you are unable to launch the dungeon at all, can you provide us with a short video showing the issue? You can upload it to one of the media-sharing websites listed below: - [url=http://www.youtube.com]YouTube[/url] - [url=http://www.x.com]X/Twitter[/url] - [url=http://www.imgur.com]IMGUR[/url]