Hi there,
Thanks for reaching out!
Rest assured that all players were granted a name change token. This isn't an item but is an allowance for the account to change its Bungie Name. You can change your Bungie Name using these steps:
[quote]Log in to Bungie.net with a platform account
Go to Profile Settings
Update the Bungie Name under "Identity Settings"
Press the "Save" button[/quote]
https://help.bungie.net/hc/en-us/articles/7648312251284-Bungie-Name-Guide
If you're unable to change names using the steps above, and you haven't changed names recently, please note that we're seeing a rise in reports about issues with changing names after the recent fix and are currently investigating.
In the meantime, please be sure to refer to our Bungie Name Guide above to make sure the name you're trying isn't going against any policies.
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I've got the same issue as well, still can't change my name either.
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I have this problem. My gamertag was changed. Bungie has not given a token and I can't fix this. What's going on here Bungie? Can you sort us out here?