Earlier this morning at around 7:35 AM est I noticed at message from the companion app saying I left my clan. Upon further investigation I noticed that my 700 hunter and 700 warlock were both deleted along with a few hundred enhancement cores. I checked my Microsoft security and someone in Canada logged onto my account. I can provide screenshots of everything missing except for my enhancement cores. Please help because I am trying to get ready for day one raids and I lost characters with 200+ hours on each. Thank you.
English
#Help
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Hey B1ggerPlanet, Unfortunately the retrieval of deleted characters or items is not a service Bungie can provide https://www.bungie.net/en/Help/Article/12211 If you feel your account may have been compromised, it is highly recommended you set up or change your pass key for your account. [url=https://www.bungie.net/en/Help/Article/12718]How to keep your account safe[/url]
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A few hundred enhancement cores? Sounds like someone was exploiting....
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🎶Blame Canada🎶Blame Canada🎶
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Your account your responsibility. Not Bungies fault you can’t activate two step authentication for your Xbox.
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200 hours on 2 characters and a couple hundred cores.. I call BS.
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[quote]Earlier this morning at around 7:35 AM est I noticed at message from the companion app saying I left my clan. Upon further investigation I noticed that my 700 hunter and 700 warlock were both deleted along with a few hundred enhancement cores. I checked my Microsoft security and someone in Canada logged onto my account. I can provide screenshots of everything missing except for my enhancement cores. Please help because I am trying to get ready for day one raids and I lost characters with 200+ hours on each. Thank you.[/quote] Sorry. Unfortunately nothing can be done. Account security is YOUR responsibility. If you haven't already change your login credentials.