I have the same problem. Tweeted to Bungie Help and DMG but no answers from both sadly.
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If you mentioned a Woke Cause that Bungle wants to promote, maybe they'd have responded. Or if you belong to one of the Groups they want to promote, then they might listen. But if your just an average game paying customer, well they will just take a big steaming dump on your chest and tell you to "throw money at the screen".