Hi,
I have been playing Destiny on PS4 and am now wanting to transfer my saves to my new steam account. Last year, I enabled cross save with an old steam account. I am wanting to replace this one with my new one. I understand that to unlink this old account I must first deactivate cross save, and to do this I must authenticate the old steam account. I have been logged into my PS4 account to bring about this unlink to preserve my save data and characters. Once I have logged into the steam account to authenticate it I receive an error message stating "the account you attempted to verify is not linked to your currently logged in account. Please try again with your linked account for this platform." Yet, when viewing my Cross Save setup the steam account is linked. I have also tried logging into the steam account firstly and then deactivating cross save that way. But when in the steam account, it doesn't recognise that cross save is already enabled and also doesn't recognise my PS4 account and therefore wishes for me to link the ps4 account once more. Even when decided to go ahead with this process, when logged into the steam account firstly, I still receive error messages.
I am concerned whether these two accounts are somehow separately linked if that makes sense.
I would really like to unlink this account, so any help on resolving this issue would be greatly appreciated as I feel like I have been going in circles.
Thank you
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#Help
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Bungie cannot help with this. You will have to work with steam.