The only response that either of us can get from you on the appeal is this generic message:
[url]https://imgur.com/a/lSG3idG[/url]
You don't seem to have a telephone number, a support chat, nor any other way to connect with you outside of filing an appeal (which hasn't worked so far), or contacting you through one of your various web form templates (which also hasn't worked yet).
Is there anybody there that can at least provide us with an answer to why he was banned in the first place? It happened sometime while he was restricted from even playing for 3-4 months at home because of his grades at the time, and since then we have been unable to get anything remotely informative as to why. I kindly let him preorder the DLC from last Fall/Winter, and he never even got a chance to play it.
I've been with you since the Halo days, and we've both been with you since the alpha/beta tests for D1, D2, including every DLC, gear, etc... We've spent a good chunk of change on your games over the years, so could you at least provide us with a non-generic reason as to what caused his ban and what, if anything, we can do to mitigate this issue?
We've scoured his email inbox, spam folder, and junk folder, but were unable to find a single email from you regarding the matter.
Feel free to reach out to me for my son's account details. If anybody there at Bungie would be so kind as to help us with this, it would be greatly appreciated. Thanks!
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If he was banned entirely from the game he will not receive a reason. If you was restricted from only playing multiplayer then he would have gotten a message as to why and how long.