This forum is unable to help with anything related to the Bungie store. The forum and store are separate from each other. You need to contact the store Customer services regarding this. [url=https://bungiestore.com/pages/customer-service]Customer Service contact[/url]
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Here's 1 problem I've had with that. 8 weeks without a response and 5 weeks without a response on a new ticket
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I am afraid you will have to keep trying. As I said this forum has nothing to do with the store.
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Oh I know. My point is they're not doing their job
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But tell them that as your concern is wasted on here. I will add I think there needs to be a shakeup regarding the store as yours is just one of many having problems.