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10/20/2020 1:57:32 PM
3

Missing items?

Purchased Beyond Light deluxe package and have yet to receive my free items for the pre order.
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#Help #Eververse

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  • Allo there, Please try the below steps - From the Xbox dashboard, highlight the Destiny 2 image - Select “Manage game & add-ons” - Navigate to the “Ready to install” section on the left - “Destiny 2: Beyond Light Pre-Order Pack” should appear on the right. For Deluxe Edition owners, “Destiny 2: Beyond Light Exotic Emote” should also be listed. - Select “Destiny 2: Beyond Light Pre-Order Pack” on the right, then select Install - Deluxe Edition owners should also select “Destiny 2: Beyond Light Exotic Emote” on the right, then select Install - Wait for the console to report the DLC is installed - Start Destiny 2, and visit the Cryptarch in the Tower to acquire all pre-order items. It’s possible that some users who already purchased got into a weird state where the Pre-Order Pack and Exotic Emote are not showing in the “ready to install” section. For those users, these are the next steps: - open the Microsoft Store app and navigate to the specific bundle they purchased - Select the “Install” button. This shouldn’t take long, it’s no more than ~30 MB - “ready to install” for Destiny 2 in “My games & apps” should now be populated with the missing DLC. Do the steps I outlined earlier. If re-installing the bundle doesn’t populate “ready to install”, there’s one more thing to try: - open the Microsoft Store app - search for “Destiny 2: Beyond Light Pre-Order Pack” and select it from the search results - on the product page, select Install - For Deluxe Edition owners, repeat the above steps for “Destiny 2: Beyond Light Exotic Emote” - Wait for those download(s) to complete and then try the game again

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  • Bought mine yesterday and they came through after I restarted the game. I think they're all located in the Collections tab. The emblem was for me, at the very least. Try checking Master Rahool, the Cryptarch in the Tower as well. The rewards might be there. Hope they come through okay.

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  • If you're on Xbox, please close Destiny 2 entirely, then go to your Destiny 2's Manage Game and Add-Ons settings and install the Beyond Light preorder keys from there. Once they're installed, start the game again and log in then visit Master Rahool.

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