So when I enter the raid my current objective is to enter the gauntlet, resetting my checkpoint does nothing and I can't access the underbelly to do quests. I also don't have a fireteam to do the raid with so I can't try to clear the encounter. If anyone knows how I can do like a hard raid reset or where I can directly contact bungie it would be greatly appreciated.
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The Leviathan raid encounters rotate each week. This week the very first encounter is Gauntlet. Because of this, when you load into a fresh, i.e. no checkpoint, raid, it will tell you to do the Gauntlet encounter. This does not mean that you actually have a checkpoint, but is just informing you which encounter you need to do first. You should be able to do your quest steps, for example open the underbelly by using the levers just fine.
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Why can’t you access the underbelly? This portion has nothing to do with the actual starting section of the raid itself.
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On consoles I believe you can reset your checkpoint by holding Square or X depending on the platform while hovering over the Leviathan's icon, or after selecting it. I would imagine there's something similar for the PC version, but I wouldn't know the button off hand. Maybe reload since that's the button it is on consoles?