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10/20/2019 4:45:28 PM
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Unable to unlink account

Just as the title states I am unable to unlink an account, because the credentials were changed (UN/PW). This is stopping me from following through with the cross-save process. Other than logging in using the changed credentials, are there other ways to unlinking said the account?
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  • In order to unlink an account, you must be able to authenticate it, which means you must be able to log into it. Bungie cannot forcibly de-link it. [b]I would suggest contacting Sony/Microsoft concerning recovering your PSN/XBL account.[/b] This will save you a lot of trouble and let you keep your current Bungie.net profile. If you are unable to gain access to your PSN/XBL account, then you will not be able to unlink it from your current Bungie.net profile. If you're trying to set up cross-save, then your only option will be to create a new Bungie.net profile and then unlink/relink the accounts you actually want to that new Bungie.net profile. Just keep in mind that if you go with the new Bungie.net profile, you will lose access to the code-granted bonuses you've redeemed on Bungie.net because those are tied to your current Bungie.net profile. You can see what you'll lose here: [url=https://www.bungie.net/en/Profile/Codes]https://www.bungie.net/en/Profile/Codes[/url]

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