Back in August, I purchased the Shadowkeep Deluxe Pack through Steam with the intention of having all the season pass rewards when I started to play. I haven't played D2 in a couple months and felt that this would be a great way to get back into the game. Shortly after logging in on Day 1, I realized I hadn't completed my Cross-Save from my old characters I made on PS4, therefore causing the the season pass to be applied to my "new character" account. After looking through the forums, I see that this is something I should have done before logging in for the first time, but is there any way (any way at all) for that season pass to be transferred to my old characters that I originally intended it for?
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Currently having the same exact issue. I thought I had the cross save already set up so I just logged in and found new character screen. Logged out and activated cross save and I got all the deluxe rewards after completing the first mission but no season pass.