It was Bungie's own bad game design decisions that made such a vitally important transition to a new platform so easy to screw up irrevocably, especially since every player got a pop-up basically nagging us to go do it.
Any game UX decision that is that easy for customers to screw up something as important as your playerfiles, should never have been implemented in the way that it was, and Bungie owe their customers a duty of care to rectify it.
/suspected this would be an issue and studiously avoided cross-save and account transfer from Battle.net to Steam for this very reason
//it is BungLe, after all :P
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Totally agree