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Edited by marin12: 10/25/2017 11:00:27 PM
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Cozmo please gives us answers and help we need to know

look if u think all 400 (if that is even the right number) pc players that got banned are all hackers, cheaters, intentional rule breaks and attempting to harm the community, that is your opinion good for you, keep it to yourself until there is proof and not a quickfire vague statement. there are those of us who really don't know why we are banned, what caused it, if it really isn't half-assed anti cheat detecting discord, msi after burner. etc... , we need to know, we have spent 60USD for what, to be banned without knowing what we did. help us, if u really did investigations into all 400 people prove it, if im wrong i did something worthy of a ban, then ill accept it, even if i did it unknowingly, but we need to know. but this is not okay, you want to know why people leave, you don't communicate. prove us wrong, actually be helpful, actually communicate. swallow your pride and admit you messed up, that is the only way u keep players and how you earn and keep their trust. so start listening and helping and being a real company and really wanting to make a game for players. Cozmo or any other actually bungie staff not you "mentors" answer this post, not with a copy paste article but with a real human answer. *edit* I (as well as many others most likely) have probably spent the majority of today looking for answers, looking for help, to no avail since this problem still exists and this post was made. we have spent time and money into both this game, and into attempting to be able to play it, i don't want to waste time if a simple and truthful answer was given, but vague, unsure, and desperate attempts to make it seem like everything is okay. its not, i don't go from enjoying my game for 6 hours then launching my discord overlay to be insta banned the second it fully turns on. something is broken or bugged and admit it. promise to help those who are innocent.

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  • I'm still banned even after their second pass, I did absolutely nothing wrong. I would love to know what they think I did wrong.

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  • Signed for sure. Consumers do have rights as well, and an explanation is not unreasonable.

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    • Signed!!!!!!!

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    • Edited by Hoolahoopz92: 10/25/2017 11:50:03 PM
      I'm one of the banned players and ABSOLUTELY did not cheat. I spent $140 on a game I can't play and I have no explanation as to why.

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      • Signed - I would like to know the reason why as well.... Please explain my Ban Please tell me why I was banned - I played the game for 10 mins before my game crashed and when I logged back in my account was banned. I followed the link that was provided, bungie.net/ban - the only thing I saw that would flag my account was MSI Afterburner, which was active while I was playing the game. However, it does not say running that program will cause my account to be banned. My question is this, was I banned for running MSI Afterburner for the 10 mins I was playing the game? Did someone actually review my account and determine I was in violation of your policy and ban my account? If that is true, please inform me that is what happened so that I will at least understand why this occurred. As it stands now I can only guess as to the nature of my account ban, if I was to purchase another copy of the game and play with MSI afterburner turned off would I be fine or am I just rolling the dice? Bungie, please do a better job of communicating what is happening here, I purchased the deluxe edition of your game in good faith.

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