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3/29/2022 8:30:47 PM
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Purchased Silver and only received half.

I purchased silver for the first time the other day and only received half. Can someone help me?
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#Help #Eververse

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  • Greetings! I recommend signing in and out of your platform account if you haven't already done so. Also check if the transaction was successful and that you purchased the desired amount of Silver. [url=https://help.bungie.net/hc/en-us/articles/360049497031-Contact-Form-Missing-Silver]This page[/url] has a list of additional troubleshooting steps for missing Silver. [spoiler]Players that have confirmed their Silver was purchased for the correct Destiny release and are continuing to encounter issues with their Silver purchase should try the troubleshooting steps listed below. 1. Wait Up to 30 Seconds: Allow for up to 30 seconds to pass to see if the Silver amount is added to the account. 2. Re-launch Destiny: If the Silver is not added to the account after the time has passed, log out of Destiny and then log back into any Character. A successful Silver purchase should present players with a notification upon logging back into a Character. If the notification does not appear, check the current Silver balance from the Character Inventory screen. 3. Sign Out of Platform Account: If the Silver balance does not reflect the purchased Silver amount, please close Destiny and completely sign out of the platform account. It may also be advisable to clear the cache on consoles or to restart the Steam launcher on PC. After logging back into Destiny, please check for a notification of a successful Silver purchase or check the Silver balance in the Character Inventory screen. 4. Check for Successful Transaction: If the Silver balance still does not reflect the purchased Silver amount, please ensure that the transaction shows as successfully completed according to the platform marketplace and that the purchase was made on the correct account and for the intended Destiny release. 5. Contact Platform Support: If the platform marketplace shows that the purchase was successful, please contact PlayStation Support, Xbox Support, Stadia Support, Microsoft Support, or Steam Support to investigate potential issues with the transaction. 6. Submit Help Request: If platform support is not able to identify or resolve potential issues with the transaction, please submit a help request using the Missing Silver Contact Form below.[/spoiler] If none of the troubleshooting steps resolve the situation, there is a [url=https://help.bungie.net/hc/en-us/requests/new?ticket_form_id=360001249571]contact form[/url] that you can fill out of the troubleshooting steps are unsuccessful.

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