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3/18/2022 1:41:37 AM
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Cross Save Help

I've had my bungie.net account for a long time, unfortunately I do not have my old Xbox/Microsoft account still. At some point in the past, probably when it was first available, I linked the two. I've long since lost access to the email my Xbox account was tied to as well as the original system itself. I have no way to access this account but since it was linked once I can't enable cross save across the other platforms I do play on today without authenticating it. Is there any way to remove the account from my bungie.net one? I'd like to be able to play on my PS5 as well as PC but as it stands I'm locked out from doing so.

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  • Hey, In order to unlink in account you must be able to authenticate it (log into it), without being able to authenticate it you wont be able to unlink it. Bungie [b]cannot[/b] unlink an account on your behalf for security reasons. [quote]Players who can't authenticate connected platform accounts will have to contact their platform's support to try and gain access to the account. If that isn't successful, players may want to unlink their connected accounts they have access to and link them to another Bungie profile. Bungie is not able to remove connected platform accounts from profiles under any circumstances.[/quote] You will need to work with [url=https://support.xbox.com/en-US/contact-us]Xbox Support[/url] in order to try and recover the account used, however if you are unable to do so the account will stay as is.

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