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2/17/2025 8:12:53 PM
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Hi Bingie Sopport!

Hi Bingie Sopport! I have an issue with my account, cuz i got hacked some days ago and someone link an xbox account to my bungie account. I need help to unlink that Xbox that i do not have access and that person delete my 2 characters today (Titan,Warlock) like 20 minutes ago I already open a ticket. the ticket number is 372845. I'm afrai to lose all the DLC's and money that i already spend on your game.
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  • 작성자: GrundleBeans 2/17/2025 8:45:47 PM
    Hi there. I'm sorry to hear this has happened to you. We highly recommend you change all your passwords and enable 2-factor authentication to prevent further access. You may find more helpful tips from Bungie's [url=https://help.bungie.net/hc/en-us/articles/360048721292-Account-Security-Guide]Account Security Guide[/url]. Removing an unauthorized account is not an issue Bungie support can help with. Issues with account access need to be directed to your platform's support team. To unlink the Xbox account you must disable Cross Save, which requires you to authenticate the login credentials of that account. If you can't authenticate it, then the Cross Save will be permanent. [url=https://help.bungie.net/hc/en-us/articles/360049498031-Destiny-2-Cross-Save-Guide]Under no circumstances will Bungie forcefully unlink or remove an account[/url]. Unfortunately whether due to accident or unauthorized access, Bungie does not recover deleted characters or items, and does not replace in-game items that are lost or dismantled. https://help.bungie.net/hc/en-us/articles/360048717732-Deleted-Item-and-Character-Policy

    게시물 작성 언어:

     

    다른 사용자들을 존중해주세요. 게시물을 제출하기 전에 한 숨 돌리고 운영 정책을 검토하세요. 취소 수정 화력팀 생성하기 게시

    4 답변
    • You need to authenticate the accounts to deactivate Cross Save or unlink them. Bungie won't forcibly do either, and there is no contact form or tickets for this topic. If Xbox support can't help you recover access to the linked account, then nothing can be done by any 3rd parties.

      게시물 작성 언어:

       

      다른 사용자들을 존중해주세요. 게시물을 제출하기 전에 한 숨 돌리고 운영 정책을 검토하세요. 취소 수정 화력팀 생성하기 게시

      2 답변
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