Hi there,
Thanks for reaching out.
Please follow this link and fill out our missing Eververse or Add-on item contact form at the bottom of the page for assistance with your issue:
https://www.bungie.net/en/Help/Troubleshoot?oid=13681
Hi there. Did you previously complete the Final Shape campaign on a character that has since been deleted? Did you purchase any boosts that were used on characters you've deleted?
Please refer to the [url=https://help.bungie.net/hc/en-us/articles/27062192032404-Destiny-2-Year-7-Known-Issues-and-Vital-Information]Known Issues[/url] article for other issues you may have experienced. If they are not mentioned there, please provide more information about them and we'll try to help.