You only get one name change. Once this has been used, that's it. Bungie only resets the name to 'Guardian####' and possibly bans the user if a Bungie Name violates the code of conduct. Review the [url=https://help.bungie.net/hc/en-us/articles/7648312251284-Bungie-Name-Guide]Bungie Name guide found here[/url]. As for your deleted characters, those are gone forever. Deleted characters cannot be restored no matter what. See the policy quoted below: [quote]Deleted Item and Character Policy Whether due to accidental deletion or unauthorized account access, Bungie does not recover manually deleted characters or items, and does not replace in-game items that are lost or dismantled. Bungie does not provide the following services: Restoration of deleted characters [ Full policy at https://help.bungie.net/hc/en-us/articles/360048717732-Deleted-Item-and-Character-Policy ] [/quote] Account security is your responsibility at all times. It is up to you to keep your account secure. In the future, make sure your security is up-to-date and avoid using malicious services (such as account recoveries). Bungie cannot help you.