My XBOX Account was hacked and now restored by Microsoft. During the 5 weeks period I had no access to my account. The thief deleted my Bungie characters after a while and renamed my Bungie name and the MS-Accoukt name. I can rename again my Microsoft Account for free thanks to Microsoft but how can I get my characters and stuff and Bungie name back? It's Bungie replying to these forum posts at all? I couldn't find a way to contact Bungie anywhere else
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2 답변Sadly there is no way to recover your deleted characters. You can view the Deleted Character and Item Policy [url=https://help.bungie.net/hc/en-us/articles/360048717732-Deleted-Item-and-Character-Policy]here[/url]. I would also recommend you take a read through the [url=https://help.bungie.net/hc/en-us/articles/360048721292]Account Security Guide[/url] to ensure you don't run into an issue like this in the future.
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8 답변Bungie won't replace deleted characters and gear, and won't let you change your name again either. Hate to be the bearer of the bad news.
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It's nice you got your account back, but once your Destiny stuff is gone, it's irretrievable. You can change your name here on the website once. So whomever changed your name here, likely that was the only change that can be made for the time being. Bungie was going to make that option available again sometime in the future, but never said when. So overall your only Destiny option is starting over. Bungie never usually says much, but a ninja or mentor may.