So roughly 5 hours ago, I logged out to take a break from Glassway and my character(s) were fine.
I log back in now, and I have lost literally every armor piece, legendary weapon and all my spoils, alloys and shards. My vaults are empty via the DIM and D2 companion app and I'm forced to go back through A Guardian Rises to see if its just a visual thing on my phone.
I logged in and my seasonal rank has NOT been reset, i am still lvl269 and all my exotics are still attainable from collections.
No one has access to my account, I don't let anyone play for me or play as me.
I'm really titled over this and honestly considering not playing anymore.
Is there anything I can do to regain what I've lost? I mean, that's almost 2,500 hours worth of grinding just gone.
Hello there!
Sorry, but Bungie are unable to replace lost gear. Please refer to Bungie's [url=https://help.bungie.net/hc/en-us/articles/360048717732-Deleted-Item-and-Character-Policy]Deleted Item and Character Policy [/url].
[quote]Whether due to accidental deletion or unauthorized account access, Bungie does not recover manually deleted characters or items, and does not replace in-game items that are lost or dismantled.
Bungie does not provide the following services:
Restoration of deleted characters
Recovery of dismantled, scrapped, deleted, or otherwise discarded items
Recovery of mistakenly Infused items
Recovery of items lost due to a Character's Postmaster being full
Recovery of items lost due to Player Inventories being full
Restoration of access to items or content gained through game sharing
Refunding in-game currencies on accidental purchases
Refunding Silver or transferring Silver between platform accounts, Destiny releases, or inactive accounts in any capacity
Transferring items or characters between platform accounts or inactive accounts in any capacity
[/quote]
I recommend checking your account's security to make sure nobody has accessed your account without your permission. Please see the [url=https://help.bungie.net/hc/articles/360048721292]account security guide[/url] for support.