They said the same kind of platitudes with TTK and D2’s launch and Forsaken and Now BL.
I’ll believe it when I see it, they’ve got their work cut out for them considering the decisions in where dev time has been focused time and time again.
Intuitive and simplistic systems of loot like D1 vendors and weekly rolls have been boiled down to slot machines for YEARS. A majority of the loot is scrap or vaulted incase the sandbox changes and things suddenly become useful. A majority of this game’s issues in both PvP and PvE revolve around unrewarding loot and time investment and the systems that go along with that root cause.
For the average player around 1040+ light at that point most of the rewards are filler that will never be used, and the way things are the more time you put in the less rewarding and more constricted loot rewards become.
Pinnacles highlight this in the fact you can do every activity available for a week and not go up a single point because of the rewards being so randomized. Now multiply this by multiple weeks grinding just to go up a point in order to be viable for end game activities.
I wish I had a balanced answer to all of this between where we are now and everything being handed to us.