Their Customer Service is horrible. I placed an order on the 13th, received tracking info on the 18th (I selected and paid extra for 2 day shipping) and the package is STILL sitting in their warehouse. Only the label was created. The Customer Service page linked also is a complete waste. Nobody will reply to you in a timely manner (it took a week to get one reply) and the reply you get will just be a generic response...which is almost worst than getting no reply at all. Also, their Customer Service does NOT reply to your specific question. Sent 5+ emails through their online form (and one through a separate CS email address) and received one reply yesterday with a cut-and-paste answer which doesn't explain anything. I'm trying to decide whether or not to contact my bank and report this/cancel my order and refund my money. I can't remember the last time I've encountered such horrible Customer Service (and Bungie isn't exactly a small company either...you would think they would care more about CS). [url]https://www.bungie.net/en/Forum/Post/156163241/0/0/1[/url]