Moving to the UK huh? Have fun man and don't forget to mind the gap. I spent some time there a few years ago. Walked past a protest and one of the signs had my last name and it said I was a war criminal... I took a picture like a tourist. :p Call sony and see what they can do. And if/when you get a ps4 look me up if you're short on teammates for your new timezone (I'm GMT -6) and I play mornings my time so early afternoon for soon to be you. Good luck with the move and getting sony to understand and fix the issue. Safe travels.