Hi there, Thanks for reaching out. Could you try these troubleshooting steps from [url=https://help.bungie.net/hc/en-us/articles/45232129483156-Destiny-2-Marathon-Pre-Order-Pack-Guide]this [/url]guide: [quote]- Log out and back into Destiny 2 after pre-ordering Marathon. - Confirm that the pre-order went through successfully on the chosen platform. - Confirm that the platform account that pre-ordered Marathon is connected to the same Bungie.net profile as their Destiny 2 account, then log back into Destiny 2. - Players can link their platform accounts by following the steps in our [url=https://help.bungie.net/hc/en-us/articles/360048716612]Bungie.net Profile article[/url]. Support[/quote] Once you have done those steps, please check the Special Deliveries terminal for the pack.