Bug Report: Users unable to add phone number to their account
Note: not a Bungie dev / employee. Just a normal web dev with too much time on her hands and experience writing reports to send up the chain after noticing lots of reports on this issue.
Note: this was done / tested on an alt account that does not have access to Renegades. This test was not done on THIS account.
Issue experienced: I am unable to add a phone number to my account in order to play endgame content. Below is my log:
Logged in via Steam and ensured cookies were accepted. Attempted to add a phone number. Upon submit, got this error: https://imgur.com/RGXmr0Z
Console showed this (500 server error): https://imgur.com/4ixCex5
Logged into Destiny 2 and did a patrol on the account, then went to orbit, then logged out of the game. Waited 2-3 minutes and confirmed the activity showed up in my Bungie.net profile game history (it did).
Logged out of Bungie.net and logged back in.
Attempt #2 to add a phone number, and I get this response in the browser: https://imgur.com/nn2fW8s
Console showed another 500 error: https://imgur.com/3aSJg8I
I then attempted to log into the site in inprivate / incognito and ensured tracking protection was off / cookies were accepted. I encountered the same error during attempt #3 as #2.
I would expect to be able to add a phone number, but am currently unable due to this error.
Hey there,
Thank you for your detailed report.
We understand you're experiencing an error when you attempt to add a phone number to your account. We're sorry to hear of this, as we can imagine the concern that this may have caused. We do have a workaround which has, at times, proven effective for alleviating error 1618.
When you have a moment, please launch Destiny 2 and equip a different emblem to each of your characters. Once you do this, please see whether this error still appears when attempting to add a phone number, and let us know. We'll then review.