Hello there, Thank you very much for reaching out to us. I'm sorry to hear that you are having issues getting this particular medal. To help us investigate any underlying issues that may be occurring, if you've taken one or if it happens again in the future, can you provide us with a short video showing the issue? You can upload it to one of the media-sharing websites listed below: - [url=http://www.youtube.com]YouTube[/url] - [url=http://www.x.com]X/Twitter[/url] - [url=http://www.imgur.com]IMGUR[/url]