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10/20/2025 10:32:59 PM
4
Hello there,
Thank you very much for reaching out to us. I'm sorry to hear that you are having issues loading into the game. As it seems you have attempted some troubleshooting to address any game file issues, in the event there may be connectivity issues that may be causing this, we encourage you to try out our [url=https://help.bungie.net/hc/en-us/articles/360049496531-Network-Troubleshooting-Guide]Basic Network Troubleshooting[/url] and [url=https://help.bungie.net/hc/en-us/articles/360049496751-Advanced-Troubleshooting-UPnP-Port-Forwarding-and-NAT-Types]Advanced Network Troubleshooting Guides[/url] if you haven't already.
English
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I have taken all steps to troubleshoot this issue. I have wired the connection and the game still doesn’t load. The best solution I have is to unplug my Xbox remove the game then reinstall. This is not a solution as it take up to 45 mins to install each time. And destiny is the only game I have installed so it’s not a space issue
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Hello again, Thank you very much for your response. To help us investigate any underlying issues that may be occurring, can you clarify if you receive an error code eventually, or does it simply leaves you on the loading screen indefinitely? If you receive an error code at some point, can you specify which one is received?
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I do not receive any error codes. I go to load the game, it say press A, I press A it goes to the next screen says connecting in the bottom right corner then kicks me to the Xbox home screen to choose a game or app.
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Hello again, Thank you very much for your response and the additional information. We've taken note of this thread and will continue to monitor any underlying issues that may be occurring. For any updates that may come from this report, we recommend viewing our Patch Notes as they become available, posted on the [url=https://www.bungie.net/7/en/News]News page[/url].
