Hi Everyone,
I've been playing Destiny since it first ever released all the way back in D1 and have loved it ever since... aside from some of the expansions. A few days ago I logged in to play and started playing the neomuna campaign on my hunter because I never got strand for my hunter and wanted to pair it with the new chest exotic that came from the legendary Edge of Fate campaign. I was halfway through the first mission then BOOM I was banned and do not know why. I have submitted a ticket regarding the ban and it was closed with no communication from Bungie at all. I resubmitted the ticket and I think I know why the ban happened. I used a FlyDigi Vader 4 Pro controller the day I was banned, I was not aware of this but the software for the controller itself has the capability to setup macros. I NEVER used this feature and was not even aware of it until I started research on the controller and the software itself. Bungie won't get back to me and its disheartening because I have spent so much money on expansions, skins, as well as a lot of time on this game with my friends. I just want my account back and was wondering if anyone knew any other way to get to talk with Bungie. Thank you.
Hi there,
Thanks for reaching out.
If you incurred a restriction as you said, the way to contact our Security team about it is through the Appeal Ban or Restriction [url=https://help.bungie.net/hc/en-us/articles/360049024492-Contact-Form-Appeal-Ban-or-Restriction?_ga=2.188461352.1899742874.1733155105-1420294048.1731346808]Contact Form[/url].
If you have already submitted a ticket, you have done all you can, and will need to wait for a response. As has been mentioned on this thread, ban appeals are not conducted on the forums.