[b]HELP GUIDE[/b][quote]When encountering bugs on the Companion App or Website, it is best to submit a detailed bug report to Bungie in the #Help forums, that way they can work on identifying and resolving the issue. Please note that when filing out a bug report, each bug report should be submitted in its own thread and should have as much detail as possible. Shown below is an example on how to post a Forum Bug Submission. Please use the format for either [b]Web Browser[/b] or [b]Destiny Companion App[/b]. [b]Web Browser Example[/b] [spoiler][b]Thread Title[/b] (A short title that accurately represents the issue): When clicking a topic link in a users activity feed, the link results in a bad URL (e.g. 404 page) [b]Description[/b] (Be as descriptive as you can): When I log into my account, and go to my profile and click a topic link for my recent activity, it takes me to an error page. [b]Reproduction Steps[/b] (Only the necessary steps): 1.) Open Web Browser (provide browser and current version, e.g. Google Chrome v. 25.0.1364.97 m) 2.) Navigate to http://www.bungie.net/ 3.) Log into X account 4.) Create a forum post 5.) Have someone reply to that post 6.) Go to your profile 7.) In recent activity, click the link to the topic that was replied to 8.) Observe [b]Results[/b] (What happened): The user is taken to a bad URL of (http://www.bungie.net/7_finfihlman/en-us/view/profile/%3CREPLACE%3E) Expected Results (what you thought should have happened): The user is taken to the topic they clicked on Notes(other info that may be pertinent): [b]Platform Information[/b] - What you're currently using to access bungie.net [b]OS[/b]: Windows 7 [b]Browser and version[/b]: Google Chrome v. 25.0.1364.97 m (version can be found in 'About' section of most browsers, e.g. in Chrome, click the menu button in the top right, hover over 'Help' and click 'About Google Chrome') [b]Are you running add-ons/plug-ins?[/b]: None[/spoiler] [b]Destiny Companion Example[/b] [spoiler][b]Title[/b] (A short title that accurately represents the issue, please include what OS you're on iOS or Andriod]): When clicking on news, nothing is loading. [b]Description[/b] (Be as descriptive as you can): When I log into the app with my Google account, and navigate to Destiny > News, nothing is loading. [b]Reproduction Steps[/b] (Only the necessary steps): 1.) Open android App 2.) Sign into Google account 3.) Press Destiny 4.) Swipe to news (to the right) and observe [b]Results[/b] (What happened): The news page does not load [b]Expected Results[/b] (what you thought should have happened): The News page loads content [b]Notes[/b] (other info that may be pertinent): Make: (please be as specific as you can. eg, "Samgung, iPhone, HTC") Model: (please be as specific as you can. eg, "Galaxy S6 Edge, 6s, One M8") Operation System: (Version number) Are you using WIFI?: (Yes/No) If not: Carrier and data rate (edge, 3G, 4G, &tc.) Device memory/memory available: (You can find this out in Android > Settings > Manage Applications. For iOS plug into iTunes Version of the app: (You can find the version in the at the bottom of the 'About' section)[/spoiler] [b]Web Browser Template[/b] [spoiler]Title: Description: Repro Steps: 1.) 2.) 3.) Result: Expected Result: Notes: OS: Browser and version: Are you running add-ons/plug-ins?:[/spoiler] [b]Destiny Companion Template[/b] [spoiler]Title: Description: Repro Steps: 1.) 2.) 3.) Result: Expected Result: Notes: Make: Model: Operation System: Are you using WIFI?: If not: Carrier and data rate (edge, 3G, 4G, &tc.) Device memory/memory available: Version of the app:[/spoiler] So, that is how you would post a submission for a forum-bug you have ran into. You will now see how to write a bug report for an [b]in-game[/b] bug you have found. [b]In-Game Bug Example[/b] [spoiler][b]Title[/b] (A short title that accurately represents the issue, please include what console you're on [Playstation 3/4 or Xbox 360/One]): Oryx is stuck under the map during King's Fall raid. [b]Description[/b] (Be as descriptive as you can): After hurting Oryx during the final part of the raid on Hard mode, Oryx has not come back up and everything is stuck. No enemies are spawning either. We cannot continue the raid and are forced to wipe in order to continue. [b]Reproduction Steps[/b] (Only the necessary steps): 1.) Load King's Fall raid. 2.) Progress through the raid until the final encounter with Oryx. 3.) Proceed normally until you are able to damage Oryx with bomb. 4.) Damage Oryx and observe. [b]Results[/b] (What happened): Oryx does not come up, enemies do not spawn, team is forced to wipe. [b]Expected Results[/b] (what you thought should have happened): Oryx should come back up so we can obliterate him. [b]Number of occurrences[/b] (how many times you encountered this error in a given play through with a minimum of 3): 2/3 [b]Notes[/b] (other info that may be pertinent): Console: Other: (other notes you have that may be of importance to the issue such as weird things you may have noticed before it happened) [b]Footage/Screenshot[/b] (Really important if it's possible!) (multiple screenshots are encouraged!)[/spoiler] [b]In-Game Bug Template[/b] [spoiler]Title: Description: Repro Steps: 1.) 2.) 3.) Result: Expected Result: Number of occurrences: Notes: Console: Other: Footage/Screenshot:[/spoiler] When attaching a screenshot or video, please use Imgur, Twitter, or YouTube links when submitting these forum and in-game bugs![/quote] [b]WHICH TAGS SHOULD I USE?[quote][/b][b]Help Sub Tags[/b] [spoiler] [b][url=http://bit.ly/2tv07Lp]#Error Codes[/url][/b]: Report Error Codes you're encountering when attempting to play Destiny 1 or 2 [b][url=http://bit.ly/2tpIn3w]#Networking[/url][/b]: Report issues connecting to Destiny services. [b][url=http://bit.ly/2srudKG]#Eververse[/url][/b]: Report issues encountered when interacting with Eververse in Destiny 1 or 2 [b][url=http://bit.ly/2tuy8LH]#Game Issues[/url][/b]: Report an issue you've encountered while playing Destiny 1 or 2 [b][url=http://bit.ly/2uoYpHM]#Website Issues[/url][/b]: Report an issue you've encountered when using Bungie.net on a Web Browser [b][url=http://bit.ly/2srpKra]#IOS Issues[/url][/b]: Report an issue you've encountered while using the Destiny Companion App on an iOS Device [b][url=http://bit.ly/2s7aLDs]#Android Issues[/url][/b]: Report an issue you've encountered while using the Destiny Companion App on an Android Device [/spoiler] [b]Destiny 2 Sub Tags[/b] [spoiler][b][url=https://www.bungie.net/en/Forums/Topics?pNumber=0&tg=Destiny2%20FeedbackD2&tSort=Default&tType=None&d=0&lang=en]#feedbackD2[/url][/b] - Discuss what you wish to be added to the game. [b][url=https://www.bungie.net/en/Forums/Topics?pNumber=0&tg=Destiny2%20Rewards&tSort=Default&tType=None&d=0&lang=en]#rewards[/url][/b] - Discuss the in-game reward economy. [b][url=https://www.bungie.net/en/Forums/Topics?pNumber=0&tg=Destiny2%20Lore&tSort=Default&tType=None&d=0&lang=en]#lore[/url][/b] - Discuss stories found in the game. [b][url=https://www.bungie.net/en/Forums/Topics?pNumber=0&tg=Destiny2%20Destiny2Gameplay&tSort=Default&tType=None&d=0&lang=en]#destiny2gameplay[/url][/b] - Discuss about gameplay that you wish to be changed.[/spoiler] [b]Companion Sub Tags[/b] [spoiler][b][url=https://www.bungie.net/en/Forums/Topics?pNumber=0&tg=CompanionApp%20CompanionAppIOS&tSort=Default&tType=None&d=0&lang=en]#companionappios[/url][/b] - Discuss feedback about the app on iOS. [b][url=https://www.bungie.net/en/Forums/Topics?pNumber=0&tg=CompanionApp%20CompanionAppAndroid&tSort=Default&tType=None&d=0&lang=en]#companionappandroid[/url][/b] - Discuss feedback about the app on Android. [b][url=https://www.bungie.net/en/Forums/Topics?pNumber=0&tg=CompanionApp%20CompanionAppWeb&tSort=Default&tType=None&d=0&lang=en]#companionappweb[/url][/b] - Discuss feedback on the website.[/spoiler][/quote] [b]HOW DO I ADD OR REMOVE AN AUTHENTICATION FROM MY BUNGIE.NET USER PROFILE?[/b][quote][spoiler]Sign into Bungie.net, go to Settings > Accounts and Linking. Click "link" or "unlink" and that authentication will be added or removed. Please note that you cannot unlink an account while you are signed onto it. [b]IMPORTANT NOTE[/b]: Please be careful when removing authentications from Bungie.net User Profile as you also risk leaving no authentication method at all associated with your profile, which will orphan the profile. Make sure this is what you intend to do. [b]ANOTHER IMPORTANT NOTE[/b]: [i]Data[/i] from the abandoned profile will not merge with your primary profile, [u]only your credentials are moved[/u]. You also risk leaving no authentication method at all associated with your other profile, which means you will not be able to access it. Make sure this is what you intend to do.[/spoiler][/quote] [b]I CHANGED MY MICROSOFT ACCOUNT ON MY XBOX LIVE ACCOUNT. WHEN I WENT TO LOG INTO BUNGIE.NET IT HAD ME CREATE A NEW ACCOUNT. WHAT GIVES?[/b][quote][spoiler]Your Bungie.net User Profile is associated to the email you used when you signed up, not the Xbox Live account. By changing your Microsoft Account on your Xbox Live account, you actually prevented yourself from signing back in (unless you had linked other authentications). Whoops! To fix this, you'll need to change your email address on your Xbox Live account back to what it used to be, then sign into Bungie.net and link a different Authorization Type. [b]TO CHANGE ALIASES[/b] Go to [url]http://account.live.com[/url]. Click [b]Your info[/b] Click [b] Manage your account sign in email or phone number[/b][/spoiler][/quote] We'll see you starside Guardians!