They can and did. The problem is that since the implementation of SBMM and its janky matches, the amount of people leaving as gone up exponentially, instead of fixing the problem, Bungie would rather push competitive timeouts because screw trying to fix something that hurts the game.
It's because part of the community like to scream about how people only dislike SBMM for reasons they make up.
They just want to stomp
They just want to farm K/D
They fail to realise that most people instead are just having worse quality matches overall.
I'm average to below average at best, nearly every match it's me leading the the blue weapon noobs against the premade that I guess is 'practicing'.
Give us a non-competitive freelance crucible akin to what exists in IB.