No matter who you talk to, you will receive the same response: The ToS states that you must have sufficient connection speeds to play this game. Failing to do so may lead to restrictions up to and including a full ban. If you are having internet issues 1) Never use wi-fi. Either hard line, or use a powerline adapter 2) Although there are "minimum standards", you never go with the min. Everyone I know running nothing less than 100 mb/s rarely, if ever have issues. Everyone below that seems to have the most.