Bungie is aware some players are having this issue and is investigating. Keep up to date on any developments on [url=https://twitter.com/BungieHelp]Twitter[/url] and with the weekly [url=https://www.bungie.net/en/News]TWABS, News, and Patch notes here[/url]
Not everyone is having these issues only some so it may not be an easy fix. Plus it is the holiday season and Bungie is working on a skeleton crew over the season.