If you have Comcast/Xfinity/Shaw, then you are in the same boat as a lot of people who are at this time being ignored. Even if it is a problem with our modems/routers, it’s something common between all of the Comcast routers of the same type. It would be nice to know so that we could at least request from our ISP a new one or buy something else. Right now, we are simply told to “hard wire/reset/restart” etc. So no help for this yet.