Hey there! The #Help forums are not able to assist with appeals of restrictions or bans. However, there is a process in place for him to appeal his ban or restriction.
[u]Please review the [b]Contact Form: Appeal Ban or Restriction article [/b][url=https://www.bungie.net/en/Help/Troubleshoot?oid=48629]found here.[/url][/u]
Please note that, as mentioned in the article, there is no guarantee for a response, nor is there a guarantee that his ban or restriction will be overturned.
[u]For more information on Bungie's policy regarding bans and restrictions, [url=https://www.bungie.net/en/Help/Article/11929]please review the policy here[/url].[/u]
Also, if you suspect someone of cheating, you can use the in-game report tool. You can also report users by utilizing Bungie’s [url=https://www.bungie.net/en/Help/Troubleshoot?oid=13967]Report Suspected Cheating[/url] article.
Here is the information they are looking for:
[quote]* Display name of the “known good” player. Is this you? A friend of yours?
* Display name of the suspect(s) and any other identifying info you have (clan name, Steam ID, etc.)
* Explain what suspicious behavior was observed.
* Note the platform the behavior was observed on.
* Provide a link to the Post-Game Carnage Report (PGCR) on Bungie.net.
* And if possible:
* Give us links to any video evidence. This could be a YouTube video or archived Twitch stream with timestamps, a clip, or a video you have recorded and shared via a public sharing service. (Sorry, we can’t connect to your private Google Drive or OneDrive to view a video).[/quote]
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Either the appeal shows bungie there was a mistaken ban, or it doesn’t. The number of cases that are mistakes is negligible. Its none. There’s been like 6 in all of D2’s history. Bungie decides if it succeeds because they have the data they banned you for in the first place