A few weeks ago, I purchased Destiny 2: Shadowkeep on steam as an early birthday gift for my younger brother. However, as he also switched over to PC for his birthday, He ran head-on into what is apparently an outstanding issue with how cross-save interacts with Season passes. This resulted in his season pass/1000 silver being deleted, with no way that I can tell, to get it to his characters (If he cancelled cross-save I believe it would require him to start from scratch with new characters to keep the season pass.). According to a Kotaku article, this issue has resulted in refunds/reinstatement of the season pass when Shadowkeep launched. Would he be able to receive this if evidence of purchase and what not was provided?