Can I suggest that your friend makes a change to the intro ? 1. It’s terrible. Really, just drop the pointless ‘anime’ style static images. 2. It’s far, far too long. An intro should be a couple of seconds at most. Any longer and it’s not getting watched. I didn’t get past the intro for the reasons above. I’m sure that many other people didn’t bother watching and just closed it due to the same reasons.