This is typically an indication that you have linked the wrong Steam account to your Bungie profile, or you are logging into a different account on Steam than what you linked to your Bungie profile. Try doing the following: [quote] 1) Log out of Bungie.net 2) Log out of Steam 3) Log into Bungie.net with your Steam credentials. Make sure to not use password auto-fill. 4) Verify that your profile and settings are correct and what you expect. If they are not, this means that the Steam account you logged in with is not what you linked to your Bungie.net profile to. 5) Log into Steam 6) Launch Destiny 2, and verify if your characters appear.[/quote]