Hello,
What are all of the steps you have already taken to try and solve the issue?
English
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Ok. You may want to refer to our [url=https://www.bungie.net/en/Support/Troubleshoot?oid=12915]network guide[/url], [url=https://www.bungie.net/en/Support/Troubleshoot?oid=13603]optimization guide[/url], and [url=https://www.bungie.net/en/Support/Troubleshoot?oid=13610]advanced troubleshooting[/url] for further troubleshooting.