1) I find it important for news and important announcements to be a) made and b) easy to find. 2) I use the forums for engagement, and twitter for important updates. 3) Community managers that actually make posts and reply to community topics. Right now, they’ve set themselves up on these pedestals, only make posts that nobody feels their responses are being heard through, there’s very little banter on the forums themselves, and they’re too scared to weigh in on any current developments, because they know they’ll catch flak because some of those developments are not well received by the community. I’m sure they’re great guys, nothing against them as humans. But as forum mods an community managers go, most people with “ninja” tags only show up to lock out threads. The forums have become a pretty toxic place, but if you don’t even want to engage with the community you represent, maybe this isn’t the best thing you should be doing.