[quote]Greetings, I've had the collector's bonuses from 2015 to until 3 days ago. I can't equip or use the emotes or the shaders. It says in the Microsoft Store that I don't own it even though I have it. I can download and use the SUROS pack just fine. I have bought the collector's edition. I have contacted Microsoft Support just a while ago and the support team stated that it is a developer sided issue and that the developers can re-enable me to use the items. Proof that I contacted the Microsoft Support: 1472733476 is my case number. And support mail that states the following "Thanks for contacting Microsoft Support for Xbox. I'm sorry you're having issues with your Xbox experience. Try This From our discussion today, I am recommending that you contact Bungie to resolve this issue. Have more questions? There are plenty of other resources to help with your Xbox experience. If you’ve hit a snag like today, or you just want to explore and connect with fellow Xbox enthusiasts, check these out. · Xbox Community– Discuss topics with other gamers and get help directly from an experienced Xbox enthusiast. · Xbox Support- Find helpful content to solve any Xbox challenge you may have. · Xbox Account– Manage your family, payment options, order history, and subscriptions. Microsoft Xbox Support Your service request number is 1472733476 in case you need it. Read the Xbox Support Terms of Use. This message from Microsoft is an important part of a program, service, or product that you or your company purchased or participate in. Microsoft respects your privacy. Please read our Privacy Statement. Microsoft Corporation One Microsoft Way Redmond, WA 98052" If further proof is needed I can forward this mail to the necessary mail adress of Bungie Support. The support chat and the mail as images are in the link. I can't contact the Microsoft Support again because they said it could only be solved by Bungie. Thanks in advance.[/quote] They know about it. But unfortunately we're low on the priority list. http://imgur.com/gallery/RvSOzIa