Bungie can't help you since they aren't the retailer, they did not sell you the code.
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While Bungie is not the retailer, they manage the DLC codes. Kohl's and the other retailers (Best Buy, Amazon, Target, Wal-Mart, etc.) do not generate DLC codes for Destiny; they just move the physical copies from Publisher (Activision) to consumers. In this case, the Publisher (Activision) has cited Bungie as the responsible party for handling issues regarding DLC codes. Please refer to the linked Activision support posts for more information, or read the original post more thoroughly.
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PyroAJMにより編集済み: 12/12/2018 1:38:30 PMNo, they do not manage the codes. They do not generate, or distribute the codes. Those posts you link don't mean anything. That was just an Activision person who couldn't help, directing people to here. That it no way means that Bungie will give you a new code.