[BUNGIE] Raid keys erroneously removed from Character Inventory [UPDATE: 10/19/17]
[b][u]UPDATE 10/19[/u]:[/b] As of Destiny 2 [url=https://www.bungie.net/en/Explore/Detail/Update/46410]Hotfix 1.0.5[/url], raid keys should no longer be erroneously removed when players create a new character, or when players log in to alternate characters for the first time after the weekly reset.
Additionally, raid keys are no longer removed at the weekly reset, in general.
[b]Prior Message[/b]
[spoiler]
Through our investigations with internal teams, we have identified two instances where Leviathan raid keys are erroneously removed from character inventory.
[quote][b]Signing in with alternate characters will remove raid keys if the character had not been signed in since the weekly reset.
If a player earns Raid keys and creates a new character, raid keys are removed from inventory.[/b][/quote]
To prevent this issue, we advise players sign in with all characters or inspect all characters on the Destiny Companion App prior to completing checkpoints within the Leviathan raid after the weekly reset.
Please note: Leviathan raid progress, including key rewards, are reset each week. We are looking to address issues where keys are removed erroneously with a future update. Stay tuned to @BungieHelp for future announcements. [/spoiler]
Apparently this happens if someone else signs in on a different gamer tag on the same console, too. That's the only explanation I can come up with for why my aqueduct key disappeared between last night and tonight - my son played on his GT this evening before I got on. Given how annoying the jump puzzles are to get to the aqueduct chest, I feel especially ripped off.
NOTE: This is a different situation from the one described in the alert - that death with signing in on an alt character, not a separate gamertag. Since I have neither changed characters nor made a new one since I got the key, I had no reason to think the alert applied to my situation.
This has been an open issue for a week now. It looks like lots of people have lost keys. How is Bungie planning to make it up to us? More importantly, when?